Privacy Policy
Effective Date: 04/05/2025
Last Updated: 04/05/2025
At Ember & Ice, your trust means everything. Whether you're booking a sauna session by the creek, signing up for a workshop, or just exploring our website, we’re committed to protecting your privacy and the integrity of your personal information.
This Privacy Policy explains how Ember & Ice, LLC (“we,” “us,” or “our”) collects, uses, shares, and protects your information. By using our services or website, you agree to the practices described below.
1. Information We Collect
We collect personal information that helps us deliver exceptional experiences and manage our operations smoothly. This may include:
a. Information You Provide
- Name, email address, and phone number
- Billing and payment details
- Booking and membership preferences
- Emergency contact information (for rentals)
- Waiver or consent form responses
b. Information Collected Automatically
When you visit our website, we may collect:
- Device and browser type
- IP address and location (general, not precise)
- Usage data (e.g., which pages you view, how long you stay)
This is done through cookies and similar technologies, which you can manage via your browser settings.
2. How We Use Your Information
We use your information to:
- Process bookings and payments
- Manage memberships and private rentals
- Communicate with you about sessions, cancellations, or policy updates
- Send wellness tips, event invitations, or promotions (with your consent)
- Improve our services and enhance your experience
We only use your personal data for the reasons it was collected, and never in a way that feels out of step with our values—or your expectations.
3. Marketing Communications
If you opt-in to our newsletter or marketing updates, we may send you occasional emails about new locations, seasonal offerings, or upcoming events. You can unsubscribe anytime by clicking the link in the footer of our emails or by reaching out to us at contact@embernice.com.
We won’t flood your inbox. We believe in meaningful communication—not noise.
4. Sharing Your Information
We do not sell your personal information. We may share your data only with:
- Trusted service providers who help us operate our business (e.g., booking platforms, payment processors, email services)
- Legal authorities if required by law or to protect our rights and safety
All third parties are held to strict confidentiality and data protection standards.
5. Data Storage & Security
We take your privacy seriously. Your data is stored securely using encrypted systems and protected by access controls. While no system is 100% foolproof, we use best practices to minimize risk.
We retain your information only as long as necessary to fulfill the purposes outlined in this policy—unless a longer retention period is required by law.
6. Your Rights
Depending on your location, you may have rights to:
- Access or request a copy of your personal data
- Request correction or deletion of your data
- Withdraw your consent to receive marketing communications
- Lodge a complaint with a regulatory authority
To exercise any of these rights, just send a kind note to contact@embernice.com and we’ll respond promptly.
7. Children’s Privacy
Our services are intended for adults 18 and over. We do not knowingly collect personal information from children without parental or guardian consent.
8. Changes to This Policy
We may occasionally update this Privacy Policy to reflect changes in our practices or legal requirements. When we do, we’ll update the "Effective Date" at the top and notify you if the changes are significant.
9. Contact Us
Got questions? We’re here to help.
210-872-7170