Terms and Conditions
Effective Date: 04/05/2025
Last Updated: 04/05/2025
By accessing or using our website, booking a session, purchasing a membership, renting our sauna, or participating in any Ember & Ice offering, you agree to the following Terms & Conditions. Please read them carefully.
1. General Overview
Ember & Ice, LLC offers sauna and cold plunge experiences in natural Colorado settings through drop-ins, memberships, and private rentals. These Terms apply to all users, whether booking online, participating in person, or engaging with our digital content. Additional agreements (e.g., membership, liability waiver, private rental) may also apply depending on the service.
2. Eligibility & Participation
To participate in our services, you must be 18 years or older, or have parental/guardian consent. You affirm that you are in good health and capable of safely using sauna and cold plunge equipment. Participation in Ember & Ice activities is voluntary and at your own risk. All users must review and sign our Liability Waiver before participating.
3. Membership Terms
Our “Embership Unlimited” program offers unlimited access to Ember & Ice locations for a flat monthly fee. By enrolling, you agree to the Membership Terms, including:
- Monthly billing on your enrollment date
- 30-day written notice for cancellations
- Two active bookings at any given time
- Adherence to our no-show and cancellation policies
- Respect for community etiquette and safety guidelines
Ember & Ice reserves the right to amend or suspend the membership program at any time, with notice provided via email.
4. Drop-In Sessions
Drop-in bookings are available at select locations via our website or mobile app. Sessions are subject to availability. A 2-hour cancellation policy applies—missed or late-canceled sessions may be non-refundable.
All participants must arrive early, follow posted and staff-led safety instructions, and behave respectfully.
5. Private Rentals
Private rentals of our mobile sauna experiences are governed by our Private Rental Agreement. Key terms include:
- 24-hour rental periods starting at $500
- Prepayment and $500 liability hold required
- Full refund with 72+ hour cancellation notice
- Responsibility for setup site, safety, and conduct of guests
- Financial responsibility for damages beyond the liability fee
In cases of inclement weather, Ember & Ice reserves the right to reschedule or offer a partial refund.
6. Code of Conduct
We believe in shared stillness, respect, and rejuvenation. All participants must:
- Refrain from using the sauna or plunge under the influence
- Follow staff guidance and posted safety protocols
- Use towels for hygiene and avoid personal products (lotions, oils)
- Wear appropriate swimwear
- Avoid bringing valuables—we are not responsible for lost items
- Treat others, our staff, and the land with care
Violation of our code may result in removal, suspension, or ban from Ember & Ice services.
7. Health & Safety
Use of saunas and cold plunges involves risks including dehydration, dizziness, fainting, and cold shock. Do not use these services if you have serious medical conditions such as:
- Severe cardiovascular issues
- Uncontrolled high blood pressure
- Cold sensitivity disorders (e.g., Raynaud’s)
- Contagious illnesses
- Recent alcohol or drug use
Consult your healthcare provider before participating, especially if pregnant or on medications.
8. Cancellations, Refunds & Modifications
- Memberships are non-refundable and auto-renew monthly.
- Drop-in sessions must be canceled 12+ hours in advance to be rescheduled.
- Private rentals require 72-hour notice for a full refund.
- We reserve the right to reschedule or cancel sessions due to weather, safety, or operational changes.
9. Marketing & Communication
By providing your email, you consent to receive occasional updates, event invites, wellness tips, and promotions. You can unsubscribe anytime. We never sell or share your personal data without permission.
Photographs or videos may be taken during sessions for promotional purposes. You grant us the right to use such media unless you request otherwise in writing.
10. Intellectual Property
All website content, logos, photography, and branding are the property of Ember & Ice, LLC. Use of our content without written consent is prohibited.
11. Liability Waiver & Risk Acknowledgement
Participation in any Ember & Ice experience requires signing our Liability Waiver. You agree to release, indemnify, and hold harmless Ember & Ice and its partners for any injuries, losses, or damages arising from participation, except in cases of gross negligence.
12. Limitation of Liability
To the fullest extent permitted by law, Ember & Ice’s liability is limited to direct damages not exceeding the cost of the service in question. We are not liable for incidental, indirect, or consequential damages.
13. Governing Law & Dispute Resolution
These Terms are governed by the laws of the State of Colorado. Any disputes will be resolved in Boulder County, CO.
14. Modifications to These Terms
We may update these Terms occasionally. Continued use of our site or services after changes indicates your acceptance of the updated Terms.
15. Contact Us
For questions, concerns, or to review a specific policy, please email us at:
210-872-7170